Vulnerable People

Vulnerable customers fall into a huge range of categories that include:

• Age
• Health Issues
• Disabilities
• Addiction
• Low Mental Capacity
• Debt & Financial Issues
• Income Changes
• Bereavement
• Relationship Breakdowns
• Domestic Abuse
• Caring Responsibilities
• Low knowledge Or Confidence Managing Finances
• Poor Literacy, Numeracy Or Low English Skills
• Learning Difficulties

When we identify that a customer may have any vulnerabilities we will, with their consent, document this and will provide appropriate levels of support available to support them in understanding the steps they are taking and ensuring that the decisions taken are in the customers best interest.

Support can come in many different forms, but the key support we offer are to ensure our advisors are aware of the clients situation and they take extra time and effort with the customer to ensure the decision is the right one for them. This may include the customer having somebody else with them (or on the phone) to help them with their decision making. This could be a friend, relative or even somebody from a nominated support organisation.

It is important to us here at Warren & Co that we make the right decisions for, and with our customers helping them secure a better financial future.