Update

Underwriting timescales for lenders to assess each documents and case requirement is up to 4 weeks.
Physical and desktop valuations can take 10 to 20 days.

This is due to the sheer number of cases the lenders are receiving, and the redeployment or staff to work from home.

We are contacting all lenders daily and updating our files. 

Please try to limit update requests within these timescales. We will notify you when case updates are received. For new cases you will be able to obtain updates at any time on your portal.